Please Choose A Provider:

View Event Information

Select Course

Business Writing(24.0 Hours)
view schedule Top
Prerequisite: N/A
Description:

Business Writing is a course designed specifically to enhance all forms of written communication in the workplace. Fundamentals such as grammar and spelling are emphasized, then incorporated into how to use writing strategies for all situations encountered in the workplace. This includes how to write business letters, emails, and memos within the workplace and to customers, students, and vendors outside the workplace. We will work on professional writing as well as how to use professional writing to resolve conflicts and create harmony in the workplace and with external correspondence, all while displaying the degree of professionalism and competence commensurate with an academic institution.


Complaint Investigations(3.0 Hours)
view schedule Top
Prerequisite:
Description:

The Complaint Investigations workshop is a 3-hour workshop that focuses on the steps to take in order to investigate complaints of harassment, discrimination and other wrongdoing. Participants will learn the following:

 

·         Which complaints require investigation

·         How to objectively gather facts and evidence

·         Procedures to ensure a thorough, fair investigation

·         GPC’s complaint/dispute investigation process.

 


Customer Service Training(16.0 Hours)
view schedule Top
Prerequisite: None
Description:

Upon completion of this program an employee will be able to: 

·         Understand key customer service attributes

·         Understand the standards of service

·         Work effectively as a team member in creating exceptional customer service

·         Exceed  customer expectations

·         Develop positive relationships with customers


DOL Unemployment And Career Services(3.5 Hours)
view schedule Top
Prerequisite:
Description: Participants will learn about the unemployment application process in this session. They will also learn about the career services that are provided by the Georgia Department of Labor.

eTime Training(2.0 Hours)
view schedule Top
Prerequisite:
Description: The eTime course is a two hour live meeting session to answer your ADP questions and instruct employees and managers how to register for the ADP portal and how to access and update their time cards. Students will also learn how to enter and approve their own time cards; managers will learn how to approve time cards for their employees and perform other administrative tasks to effectively manage their employees' time.

GPC Basic Student Services Cross Training Program - Module 1(4.0 Hours)
view schedule Top
Prerequisite: N/A
Description:

MODULE 1- Admissions/Enrollment RegistrationServices/Graduation/Online


The Basic Student Services cross training program is used as introductory training for GPC’s Contact Center Team and would benefit all employees who work directly with and receive inquiries from students. The program provides participants with a solid understanding of the services provided by the GPC student services departments, answers to common student questions, and how to use eSAMS and other college tools to locate needed information.

The training is beneficial and available for all GPC employees. 

Note
• Each module must be taken in sequential order


GPC Basic Student Services Cross Training Program - Module 2(4.0 Hours)
view schedule Top
Prerequisite: Module 1
Description: MODULE 2 - Financial Aid and Veteran Affairs

The Basic Student Services cross training program is used as introductory training for GPC’s Contact Center Team and would benefit all employees who work directly with and receive inquiries from students. The program provides participants with a solid understanding of the services provided by the GPC student services departments, answers to common student questions, and how to use eSAMS and other college tools to locate needed information.

The training is beneficial and available for all GPC employees. 

Note
• Each module must be taken in sequential order

GPC Basic Student Services Cross Training Program - Module 3(4.0 Hours)
view schedule Top
Prerequisite: Module 1, Module 2
Description:

MODULE 3 - Student Accounts/Student Information Systems/Supplemental 

The Basic Student Services cross training program is used as introductory training for GPC’s Contact Center Team and would benefit all employees who work directly with and receive inquiries from students. The program provides participants with a solid understanding of the services provided by the GPC student services departments, answers to common student questions, and how to use eSAMS and other college tools to locate needed information.

The training is beneficial and available for all GPC employees.

Note
• Each module must be taken in sequential order


GPC Basic Student Services Cross Training Program - Module 4(4.0 Hours)
view schedule Top
Prerequisite: Module 1, Module 2, Module 3
Description: MODULE 4 –CRM/Verification/Phones/Call handling overview

The Basic Student Services cross training program is used as introductory training for GPC’s Contact Center Team and would benefit all employees who work directly with and receive inquiries from students. The program provides participants with a solid understanding of the services provided by the GPC student services departments, answers to common student questions, and how to use eSAMS and other college tools to locate needed information.

The training is beneficial and available for all GPC employees 

Note
• Each module must be taken in sequential order

GPC Basic Student Services Cross Training Program - Module 5(4.0 Hours)
view schedule Top
Prerequisite: Module 1, Module 2, Module 3, Module 4
Description: MODULE 5—Side by side call observations

The Basic Student Services cross training program is used as introductory training for GPC’s Contact Center Team and would benefit all employees who work directly with and receive inquiries from students. The program provides participants with a solid understanding of the services provided by the GPC student services departments, answers to common student questions, and how to use eSAMS and other college tools to locate needed information.

The training is beneficial and available for all GPC employees 

Note
• Each module must be taken in sequential order

GPC Code Of Conduct Training(2.0 Hours)
view schedule Top
Prerequisite: Full Time Employees
Description:

The Code of Conduct Training is an informal course that covers the policies affecting classified employees. The objective of this course is to ensure that all employees are aware of the terms and conditions of their employment as well as their rights and responsibilities as employees. Detailed information is provided about the College's attendance and leave policies. All full time employees are expected to complete this training. While not mandatory, part-time employees and faculty members are encouraged to attend also.


GPC College Orientation Program(8.0 Hours)
view schedule Top
Prerequisite: None
Description:

Whether you’re a seasoned employee or someone just starting employment with GPC; no matter if this is your ideal job or merely one stop on a larger career journey, you want to be successful.

 

Please join us for The GPC College Orientation Program.

As an employee:

·         The organization entrusts you with its resources, business, and students.

·         Your coworker’s welfare, performance, and success are linked to yours.

·         You ultimately benefit from or are hampered by the track record you add each day.

 

The GPC Orientation Program is ideal for new staff and P&A employees; however others are also welcome to attend. This program provides employees with information on the performance management process, GPC’s organization and customer service principles.

 

Upon completion of this program an employee will be able to:

·         Actively participate in managing his/her performance

·         Identify GPC resources

·         Provide quality service to GPC customers

 


GPC Outplacement Individual Assistance(1.0 Hours)
view schedule Top
Prerequisite: NA
Description: GPC Outplacement will provide individual assistance to those who request it at the Decatur campus on Tuesday and Thursday afternoons beginning the week of July 30th. Appointments are necessary to ensure staff is available to assist you.

GPC Performance Management Training(3.0 Hours)
view schedule Top
Prerequisite:
Description: Performance management is the on-going process of development planning, setting goals, self-assessment, manager assessment, coaching and the evaluation of job performance. All full-time P&A and staff employees are required to participate in the performance management process. This class is open to all employees who would like to learn about GPC’s performance management process for P&A and staff employees as well as to anyone who would like a refresher on this process.

The following topics will be covered:

• Aligning job performance with the GPC Strategic Plan
• Planning, managing and evaluating job performance
• Ensuring effective performance conversations
• Using GPC forms to support strategic performance management
• Supervisor strategies for managing job performance

GPC Search Committee Training(2.0 Hours)
view schedule Top
Prerequisite: NA
Description:

The GPC Search Committee Training is an informational course that covers the policies and procedures involved in filling new and vacant classified (non-faculty) positions.  The main objective of this course is to ensure that Budget Managers and Search Committee Members are aware of the procedural and regulatory requirements to post vacancies, review applications, interview applicants, conduct reference checks, and make recommendations for hire.


GPC Service Excellence Certificate(1.0 Hours)
view schedule Top
Prerequisite:
Description: According to GPC’s mission, “We embrace excellence, teamwork and quality service that link the college's human capital with our communities to enhance economic, social and cultural vitality.” As a result we are committed to service excellence as we serve students, their families, the community and each other. We believe that on-going professional development is necessary to preserve service excellence and are proud to offer employees the opportunity to complete the GPC Service Excellence Certificate. The certificate includes the successful completion of 9 online courses from Skillsoft and follow up documentation. Those who successfully complete the courses and the requirements will receive a Service Excellence certificate and will be recognized at a customer service recognition event.

Courses
Creating a Positive Attitude
Building Rapport in Customer Service
Communicating to Build a Trusting Customer Service Relationship
Enhancing the Customer Experience
Customer Service over the Phone
Internal Customers
Customer Service Confrontation and Conflict
Dealing with Irrational Customers and Escalating Complaints- 2 hour course
Conflict, Stress and Time Management- 3 hour course

Note: All of these courses are 1 hour courses unless otherwise indicated.

Certificate Requirements
-Complete the nine courses successfully.
-After completion of the nine courses, develop a list that includes new behaviors and/or behavior changes you plan to implement immediately based on the certificate training. A copy of the list is to be submitted to Patrice Masterson in a sealed, self-addressed envelope. The envelope will be returned to the employee in 60-90 days as a reminder.
-Complete course feedback and evaluation forms.

We will send you instructions on how to access Skillsoft as well as how you will need to access the courses.

We are glad you are taking this opportunity to further enhance the quality of service you provide to others as you make a difference in the lives of others.

GPC Supervisor Training Series - Module 1 Performance Management(3.5 Hours)
view schedule Top
Prerequisite: Supervisors, Managers, Directors
Description:

This module is the first of four modules offered in the two-day Supervisor Training program. This module covers techniques for managing and evaluating employee job performance effectively. Each module of this program is mandatory for all new supervisors within their first year as a supervisor.

 

Upon completion of this module participants will be able to:

  • Align job performance with the GPC Strategic Plan
  • Plan, manage and evaluate job performance
  • Effectively conduct performance conversations
  • Use GPC forms to support strategic performance management
  • Create job descriptions using effective formats
  • Develop performance standards
  • Identify and create functional competencies

GPC Supervisor Training Series – Module 2 Communication, Recognition, and Coaching(3.5 Hours)
view schedule Top
Prerequisite: None
Description:

This module is the second of four modules offered in the two-day Supervisor Training program. This module covers techniques for enhancing communication and recognition as well as coaching employees for success at work. Each module of this program is mandatory for all new supervisors within their first year as a supervisor.

 

  Upon completion of this module participants will be able to:

·         Enhance communications with direct reports, other departments, and senior management

·         Enhance recognition of team members and individual employees on a day-to-day basis

·         Project optimism and understand it’s importance

·         Make work more fun

·         Create and experience transparency

·         Ensure inclusiveness

·         Incorporate Theory X, Y and C management

·         Create coaching conversations

·         Coach based on situational leadership

·         Use planning and implementation strategies for coaching

·         Use the power and principle of influence 

 


GPC Supervisor Training Series – Module 3 Goal Setting, Accountability, and Problem Performance(3.5 Hours)
view schedule Top
Prerequisite: None
Description:

This module is the third of four modules offered in the two-day Supervisor Training program. This module covers techniques for setting goals and creating accountability with employees as well as improving problem performance. Each module of this program is mandatory for all new supervisors within their first year as a supervisor.

 

Upon completion of this module participants will be able to:

·         Set goals using SMARTER criteria

·         Utilize techniques for ensuring accountability

·         Create interactive goal setting and performance management criteria

·         Improve problem performance

·         Utilize the GPC disciplinary process as well as how to navigate the process successfully

·         Incorporate progressive discipline/corrective action options

·         Prepare for and ensure effective performance improvement conversations

·         Utilize techniques for managing common disciplinary problems

·         How to use GPC disciplinary policy appropriately


GPC Supervisor Training Series – Module 4 GPC Resources(3.5 Hours)
view schedule Top
Prerequisite: None
Description:

This module is the fourth of four modules offered in the two-day Supervisor Training program. This module covers techniques for using GPC policies, directory, organization charts and other resources to perform your job effectively. Each module of this program is mandatory for all new supervisors within their first year as a supervisor.

 

Upon completion of this module participants will be able to:

·         Use policies and procedures appropriately

·         Determine the role of individuals involved with policy situations

·         Implement regulations, methods, and timing as stated in policies

·         Use operational organization charts to identify relationship and roles within the college

·         Use technology to gather information and identify resources within the College

 


HR Search Committee Training(2.0 Hours)
view schedule Top
Prerequisite:
Description: The GPC Search Committee Training is an informational course that covers the policies and procedures involved in filling new and vacant classified (non-faculty) positions. The main objective of this course is to ensure that Budget Managers and Search Committee Members are aware of the procedural and regulatory requirements to post vacancies, review applications, interview applicants, conduct reference checks, and make recommendations for hire.

Individual Development Plan Workshop(3.5 Hours)
view schedule Top
Prerequisite:
Description: The purpose of this workshop is to provide participants with a tool that will help them identify what they value professionally as well as what their strengths and challenges are. This insight can then be used to help participants identify professional goals for the future.

Leadership Communication Certificate(1.0 Hours)
view schedule Top
Prerequisite:
Description: This certificate is designed for all GPC leaders. The courses in this certificate focus on understanding communication, behaviors required for effective communication and models for planning communication in a variety of situations. These courses also focus on behaviors and skills required to effectively fulfill the following GPC leadership competencies:

• Transparency
• Diplomacy
• Systems Thinking

Communication

Emotional Intelligence Essentials-What is Emotional Intelligence?
Emotional Intelligence Essentials-Improving Emotional Intelligence
Emotional Intelligence Essentials-Using Emotional Intelligence on the Job
Listening Essentials-Improving Listening Skills
Workplace Conflict-Recognizing and Responding to Conflict
Workplace Conflict-Strategies for Resolving Conflict

Management

Difficult Conversations-Handling Difficult Conversations Effectively

Communication-

Communicating Effectively with the C Level-Communicating with Senior Executives
Professional Networking Essentials-Finding Opportunities to Make Connections

Leadership

Creating Your Own Leadership Development Plan


The following requirements must be fulfilled in order to complete the certificate:
-Complete each course for the certificate successfully.
-Develop goals and apply new behaviors based on learning from the certificate courses.
-Complete course/certificate feedback and evaluation form(s).


We will send you instructions on how to access Skillsoft as well as how you will need to access the courses.

Leadership Development Certificate(1.0 Hours)
view schedule Top
Prerequisite:
Description:

This certificate is designed for all GPC leaders. The courses focus on behaviors and skills required to effectively fulfill the following GPC leadership competencies:

• High Performing Teams
• Innovative Solutions
• Transparency
• Planning and Implementation


Leadership

Setting and Managing Organization Priorities-Motivation
Setting and Managing Organization Priorities-Communication
Leadership Essentials-Leading Innovation

Management

Managing Change-Building Positive Support for Change
Managing Change-Dealing with Resistance to Change

Personal Development

Optimizing Your Work/Life Balance-Analyzing Your Life Balance
Optimizing Your Work/Life Balance-Taking Control of Your Stress

Leadership

Creating Your Own Leadership Development Plan


The following requirements must be fulfilled in order to complete the certificate:

-Complete each course for the certificate successfully.
-Develop goals and apply new behaviors based on learning from the certificate courses.
-Complete course/certificate feedback and evaluation form(s).


We will send you instructions on how to access Skillsoft as well as how you will need to access the courses.


Leading At The Speed Of Trust(16.0 Hours)
view schedule Top
Prerequisite: Supervisors, Managers, Directors
Description:

Leading At The Speed Of Trust is a two-day workshop for supervisors and managers. It is designed to help participants increase trust and consequently, success in their organizations. Participants will learn the language and behaviors associated with high trust.

 

Participants should be able to do the following upon completion of the workshop:

·         Create integrity in interactions with others

·         Create positive intent in actions

·         Identify and apply capabilities to fulfill obligations

·         Obtain results that build trust

·         Develop self-trust

·         Use trust behaviors to build relationship trust

·         Design and align systems that inspire trust and increase organizational credibility


Legal Compliance(3.0 Hours)
view schedule Top
Prerequisite:
Description:

The Legal Compliance for supervisors workshop is a 3 hour workshop that focuses on actions and behaviors that must be in compliance with Federal and State laws. Participants in the program will learn the following:

 

·         Definitions of different types of harassment and discrimination

·         The supervisor’s role in creating a positive, productive work environment

·         Definition and recognition of retaliatory behavior

·         Recognition of requests for ADA accommodations and appropriate responses

·         Fair Labor Standards Act (FLSA) requirements and penalties

·         Other legal obligations

 


Management Development Certificate(1.0 Hours)
view schedule Top
Prerequisite:
Description: This certificate is designed for new supervisors and managers and is also a good refresher for more seasoned supervisors and managers. The courses in this certificate focus on basic techniques for effectively communicating with and managing individuals and teams as well as behaviors and skills required to effectively fulfill the following GPC leadership competencies:

• High Performing Teams
• Inclusiveness
• Planning and Implementation
• Diplomacy


Management

Management Essentials: Directing Others
Management Essentials: Delegating
Management Essentials: Managing a Diverse Team
Management Essentials: Treating Direct Reports Fairly
Management Essentials: Caring About Direct Reports

Personal Development

Optimizing Your Work/Life Balance-Analyzing Your Life Balance
Optimizing Your Work/Life Balance-Taking Control of Your Stress

Leadership

Creating Your Own Leadership Development Plan

The following requirements must be fulfilled in order to complete the certificate:

-Complete each course for the certificate successfully.
-Develop goals and apply new behaviors based on learning from the certificate courses.
-Complete course/certificate feedback and evaluation form(s).


We will send you instructions on how to access Skillsoft as well as how you will need to access the courses.

Managing Change And Stress(3.5 Hours)
view schedule Top
Prerequisite:
Description:

Participants in this class will learn techniques for managing the stress caused by a major life change. They will also explore how to channel their energy in ways that empower them to accept the change and develop plans for the future.


Managing Conflict(8.0 Hours)
view schedule Top
Prerequisite: None
Description:

People bring different ideas, goals, values, beliefs and needs to their teams and these differences are a primary strength of teams. These same differences can lead to conflict, even if the level of conflict is low. Since conflict is likely, one of the ways in which employees improve their abilities to function on multidisciplinary teams is to work with them to develop their understanding of conflict and their capabilities to manage and resolve conflict.

 

This session addresses the following aspects:

·         Understanding what conflict is and conflict management

·         Understanding why learning more about conflict and conflict management is important

·         Learn how people respond to conflict

·         Learn modes people use to address conflict

·         Learn factors that affect our conflict modes

·         Learn how to select your conflict management style

·         Learn how to apply conflict management

 


Managing Employee Relationships(3.0 Hours)
view schedule Top
Prerequisite:
Description:

The Managing Employee Relationships workshop is a 3 hour workshop that focuses on behaviors that managers must demonstrate in order to create positive and productive working relationships with their employees. Participants will learn the following:

 

·         The three signs of a miserable job

·         Techniques for reducing job misery and enhancing employee engagement

·         Sustaining cultural differentiation and working together as a whole college

·         Models and actions for managing difficult situations and conversations

·         Effective ways to give and reduce criticism and manage conflict

 


Networking And Interview Skills(3.5 Hours)
view schedule Top
Prerequisite:
Description:

It is said that 80% of job seekers find new jobs through people they know. The purpose of this class is to explore the ways participants can identify and use networking opportunities to find out about job opportunities. How to use social net working as part of this endeavor will also be covered. The second part of the session will focus on polishing interview skills so that you present yourself in the most positive and professional manner as possible.


Not A New Job, But A Career Promotion(2.0 Hours)
view schedule Top
Prerequisite: NA
Description: When your career is in transition during a volatile job market your reaction to the event can have a significant impact on both your present and your future. Knowing how to move from the middle to the top with resilience can be the difference between just finding a job and making a powerful career move. As a professional you must arm yourself with strategies for selling yourself and advancing your career in a highly-competitive job market. 

In a riveting, can’t-miss two-hour session with speaker, author and career success expert, Indigo Triplett, you’ll gain the insight and acumen required to navigate through your transition from one organization to the next with ease. 

As author of the acclaimed book series "Playing By The Unwritten Rules" and CEO of the human capital firm Careers In Transition, Inc. Indigo dispels the notion of unemployment and reveals the culprit of underemployment for job seekers in today’s highly-marketable and professionally equipped talent pool. You’ll learn to hit the ground running in transitioning to new opportunities. 

With over two decades of real-world experience that has taken her all over the globe, Indigo shares ways to leverage existing relationships, tap into a hidden job market and create a professional alignment that speaks to your values, goals, and overall quality of life. Using the humorous, no-nonsense, insightful style she is widely recognized for, Indigo shares the following transition strategies: 

• How to do a ‘Drive-by Job Search’ to uncover hidden career opportunities
• How to explore previously overlooked, game-changing opportunities
• Viable options outside corporate America
• Tools and tips for creating a standout professional resume
• Positioning for both the sprint and the marathon of a job search
• How to make sure employers are looking for you

Organizing Your Job Search/Resume Writing(3.5 Hours)
view schedule Top
Prerequisite:
Description: Participants in this session will learn about tools and techniques for implementing a robust, structured job search. Tools and techniques for writing winning results and accomplishment oriented resumes and cover letters will also be covered in this session.

Outplacement Computer Reservation(3.5 Hours)
view schedule Top
Prerequisite:
Description:

Please reserve a timeslot to use the computers located in the Outplacement Center. 


Performance Management Certificate(1.0 Hours)
view schedule Top
Prerequisite:
Description:

This certificate is designed for new supervisors and managers and is also a good refresher for more seasoned supervisors and managers. The courses in this certificate focus on techniques for effectively planning, managing and evaluating employee job performance. They also focus on behaviors and skills required to effectively fulfill the following GPC leadership competencies:

• Performance Management
• Diplomacy
• Planning and Implementation
• Transparency


Management

Performance Management: Planning for Performance
Business Coaching: Conducting Sessions
Business Coaching: Using Different Coaching Styles
Managing Problem Performance: First Steps for Turning Around a Performance Problem
Managing Problem Performance: Using Progressive Discipline to Correct Problem Performance
Difficult Conversations: Preparing for Difficult Conversations
Difficult Conversations: Having Difficult Conversations
Difficult Conversations: Handling Difficult Conversations

Leadership

Creating Your Own Leadership Development Plan

GPC Performance Management Process Training

Face-to-face performance management training will take place in February. Information about about GPC’s performance management process is also housed on the HR website in the Performance Management section. Completion of the face-to-face training OR review of the process documents on the HR website and completion of a short quiz is required.


The following requirements must be fulfilled in order to complete the certificate:

-Complete each course for the certificate successfully.
-Develop goals and apply new behaviors based on learning from the certificate courses.
-Complete course/certificate feedback and evaluation form(s).

We will send you instructions on how to access Skillsoft as well as how you will need to access the courses.


Quick Start Workshop With Career Spa(3.5 Hours)
view schedule Top
Prerequisite:
Description: This workshop will cover the fundamentals of how to find a position where you can apply your skills and talents by focusing on your sweet spot, accomplishments and your brand. You’ll leave with the confidence and resources you’ll need to sharpen your skills, polish your delivery and amaze your future employers.

Time Management(8.0 Hours)
view schedule Top
Prerequisite: None
Description:

The Time Management workshop includes a self-analysis, cultivation of good time management habits, organizational skills, and strategic tools.

 

Upon completion of this workshop participants will be able to:

·         Balance competing priorities to meet ever-changing demands

·         Make and work with a flexible yet effective schedule

·         Establish reasonable and realistic boundaries on the use of your time

·         Stop procrastination and work on the critical tasks


Working At The Speed Of Trust(8.0 Hours)
view schedule Top
Prerequisite: None
Description:

Working At The Speed Of Trust is a one-day workshop designed to identify and close the trust gaps that exist within relationships and teams. Participants learn about the correlation between trust and business results. They will also explore how the behaviors that build trust and influence can impact the success of the employee and the college.


Upon completion of this workshop participants will be able to:

 

·         Identify behaviors that build and restore trust

·         Extend smart trust

·         Develop plans for enhancing trust